Who are you?
Priority Express, Inc., is an on-demand custom logistics company providing urgent and pre-scheduled delivery services throughout Connecticut and the Northeast.
Why Did you start your business?
Priority Express, Inc. was launched in 1987. By that time, the national overnight delivery services were firmly established in the corporate sector, however, as I worked in the industry, I saw the opportunity for a niche within that market- same-day delivery.
What makes your business unique?
Usually, when a client places an order via online or phone, they need something delivered immediately. It's all about the experience- we have to earn their trust - that we're there when we say we are going to be, providing ongoing communication tailored to their needs and follow up so they know they can rely on us. A lot of our clients have come to us by way of referrals and we are proud of that.
What's the biggest mistake you've made with your business and what did you learn from it??
In the early days, with little support and even less technology, not realizing the true amount of planning and working capital needed to get the business up and running. I knew planning was critical, but the early days were a real learning curve.
what big goal do you have for your company and how do you plan to achieve it?
Strategically expand into additional vertical markets as our clients needs evolve. We are constantly assessing data to see where trends are, where we can improve and ultimately what makes the most sense for everyone involved.
what advice or tips do you have for people wanting to start their own business or follow their dreams?
Advice? Go for it! Having said that, understand that there are many , many challenges along the way. Surround yourself with people who are passionate about what they do and don't think you know it all- bring people on board who have the expertise needed to get the job done. Network with industry specific associations.